Buyer policy
Ground rules for buyers — honest inquiries, payment commitments, and respectful communication.
Version 1 — June 2026
Honest inquiries
Quote requests and inquiries must be genuine. Use your real name and a working email, describe what you actually need, and only contact vendors you are realistically considering. Do not submit inquiries to scrape pricing for a competitor, spam vendors, or test forms with fabricated details.
Payment obligations
When you accept a quote, sign off on a proposal, or place a marketplace order, you are committing to pay on the agreed terms. Invoices issued through DealNest are due as stated on the invoice. If something is wrong with the work, raise it through the deal thread or our Dispute policy — do not simply withhold payment or file a chargeback as a first step.
Communication conduct
Keep messages civil and on-topic. Harassment, threats, discriminatory language, and pressure tactics (for example, threatening a bad review to extract a discount) are not tolerated and may result in losing access to vendor messaging.
Reviews
You may review a vendor only after a completed deal, and your review must reflect your genuine experience. See the Review policy for full rules.
Enforcement
We may limit or revoke a buyer's ability to contact vendors, leave reviews, or use portal links for violations of this policy.
Questions? Contact us via /contact.
This policy is a general statement of platform rules and is not legal advice.