Refund policy
How refunds work — vendor-first resolution, listing terms for marketplace orders, and where DealNest steps in.
Version 1 — June 2026
Vendor-first resolution
Refunds for work and goods sold on DealNest are handled between the buyer and the vendor first. The vendor is the seller of record and sets the refund terms for what they sell. Start by raising the problem directly in your deal thread — most issues are resolved there.
Marketplace orders
For marketplace orders, the refund terms stated on the listing at the time of purchase apply. If a listing did not state refund terms, the default expectation is that items materially not as described are refundable, and the vendor must say so before you buy if something is final-sale.
Platform mediation
If buyer and vendor cannot agree, either side can escalate under our Dispute policy. DealNest may mediate and, where the evidence is clear, may direct a refund on payments processed through DealNest. Mediation is a judgment call on the record in front of us — it is not arbitration and not a guarantee.
How refunds are paid
Payments on DealNest are processed by Stripe, and refunds follow Stripe's processing rules: refunds go back to the original payment method, and timing depends on the card network (typically 5–10 business days). Stripe's own processing fees may not be returned to the vendor on a refund.
Chargebacks
Filing a card chargeback without first attempting resolution through the deal thread or Dispute policy may pause your access to platform messaging while the chargeback is open. See the Payments policy for details.
Questions? Contact us via /contact.
This policy is a general statement of platform rules and is not legal advice.